PRIVACY POLICY

This privacy policy sets out how Sri Venkata Krishna Vrundavana Sydney (“SVKV Sydney”) uses and protects any information that a person who uses/visits/accesses the AH MATRIMONY App (“App”) and provides information to SVKV Sydney (“User”). All persons who use/install/visit/access the App and provide information to SVKV Sydney are covered under this Policy. Throughout this document, "we", "us", "our", "ours" or " SVKV Sydney " refer to Sri Venkata Krishna Vrundavana Sydney and 'you' or 'your' refers to you (i.e., the User), any authorised person on your account or anyone who deals with us for you.

SVKV Sydney endeavours to safeguard and protect the User’s privacy and therefore it is important that you know exactly what we do with the personal data that you and others provide to us, why we process it and what it means to you. Kindly go through this Privacy Policy carefully to understand our views and practices regarding your personal data and how we will process it as every User who accesses or uses our App shall be bound by this Privacy Policy.

SVKV Sydney is an online matrimonial portal endeavouring constantly to provide you with matrimonial services. This privacy policy is applicable to App operated under SVKV Sydney. Since we are strongly committed to your right to privacy, we have drawn out a privacy statement with regard to the information we collect from you. You acknowledge that you are disclosing information voluntarily. By accessing /using the App and/or by providing your information, you consent to the collection, use, share, store and process the information you disclose on the App in accordance with this Privacy Policy. If you do not agree for use of your information, please do not use or access the App.

OUR COMMITMENT WITH THE INFORMATION

Our information handling practices are continually reviewed to ensure that they comply with applicable laws in the jurisdictions and fields in which SVKV Sydney provides its services.

DATA/INFORMATION COLLECTED -

Categories of data collected are as follows;

Contact details such as Name, photo, Email Address, Contact Number, Physical Address etc.
Financial details such as your income, net work etc.
Socio-Demographic details such as your work or profession, nationality, marital status, gender, occupation, education, qualification, date of birth etc.
Physical details such as your weight, height, complexion etc.
Locational details such as Data we get about your location, IP address, Latitude, Longitude logs etc.
Social Relationships details such as your father's name, mother's name, marital status, family background, family history etc.
Documentary Data details such as your Address proofs, Identity proofs, passport details, PAN details, Net worth details, Aadhaar details, permanent residency details, Relevant identity details and all such documentary data required to provide the necessary service to you.
Details such as Transaction amount, Bank Name, Card Type, Card number.
Data in relation to litigations, if any.
Personal data that you provide us about others or others provide us about you.

INFORMATION COLLECTED IS USED BY AH MATRIMONY FOR THE FOLLOWING PURPOSES:

To provide our products and services to you.
To provide and manage your account(s) and our relationship with you.
To give you statements and other information about your account or our relationship.
To keep you informed about products and services you hold with us and to send you information about products or services.
To handle enquiries and complaints.
To contact you.
For assessment and analysis, statistical, market and product analysis and market research.
To evaluate, develop and improve our services.
To protect our business interests and to develop our business strategies including for authenticity, testing, security etc.
To collect any debts owing to us.
To meet our regulatory and mandatory compliance and reporting obligations.
For authentication, verification of data and to assess and process any application you make, including for detection or prevention of fraud, money laundering, checks as to identity, sanctions screening, regulatory checks.

LAWFUL GROUNDS FOR USING YOUR INFORMATION

We are permitted to process your personal data by relying on one or more of the following lawful grounds:

You have explicitly agreed to us processing such information for a specific reason.
The processing is necessary to perform the agreement we have with you or to take steps to enter into an agreement with you.
The processing is necessary for compliance with a legal obligation we have.
The processing is necessary for the purposes of a legitimate interest pursued by us. "Legitimate Interest" in this context is to provide products and services to you; to ensure that our customer accounts and credit is well-managed; to prevent, detect, investigate and prosecute fraud and alleged fraud, money laundering and other crimes and to verify your identity in order to protect our business and to comply with laws that apply to us and/or where such processing is a contractual requirement of the services you have requested; to protect our business interests; to ensure that complaints are investigated; to evaluate, develop or improve our products and services; to market our products or services.

USER’S RESPONSIBILITY

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
User shall only use the official App of SVKV Sydney i.e., AH MATRIMONY. User is completely aware about the potential risk of data/privacy breach and User hereby confirms that the User shall solely be held responsible and liable for any unauthorised disclose/breach of personal/sensitive information and any direct/indirect loss suffered by the User due to the User’s conduct. Hence, User shall exercise utmost caution to ensure that the User’s personal/ sensitive data are not shared/stored/made accessible through any electronic means by exercising the required or necessary precautions/safety measures.

DISCLOSURE /INFORMATION SHARING

We may share your information with others where it is lawful to do so including where we or they:

need to provide you with products or services;
to archive, digitize and preserve our record;
have a legal obligation to do so, for example to assist with detecting and preventing fraud etc.;
need to prevent or investigate any crime;
have requirement in connection with regulatory reporting, litigation or asserting or defending legal rights and interests;
have a legitimate business reason for doing so, for example to manage risk, verify your identity, assess your suitability for products and services;
for storage of your data;
for enquiries;
for outsourcing of our services;
for cloud computing;
for recovery and/or enforcement of our rights;
have asked you for your permission to share it, and you've agreed.

RETENTION AND DISPOSAL OF DATA

We will keep the personal data we collect about you on our systems or with third parties for as long as required for the purposes set out above or even beyond the expiry of transactional or contractual based relationship with you: (a) as required to comply with any legal and regulatory obligations to which we are subject or (b) for establishment, exercise or defence of legal claims.

COOKIES

To continually enhance your online experience, we use cookies that store your preferences and give us data about your browsing behaviour, such as the pages you visited on our App, how much time you spent on our App, etc. This information helps us understand the User’s interests and helps us improve our App. By visiting the App, you acknowledge, accept and expressly authorize us for the placement of cookies on your computer or hand held device.

LINKS TO OTHER WEBSITES

Our App may contain links to third party websites of interest. Please note that once you opt to link to other websites by leaving our App, we shall not be responsible for protection of further disclosure of information and this Privacy Policy ceases to be applicable for such disclosure of information. You, may therefore, like to exercise caution and look at the privacy policy/statement applicable to those websites.

SECURITY

We value your trust in providing us your personal information, thus we continuously strive to use commercially acceptable means of protecting it. But it is to be understood that no method of transmission, whether in physical form or over the internet, or method of electronic storage is 100% secure and may be subjected to unintentional risks, due to reasons beyond our control.

NOTIFICATION OF CHANGES

We reserve the right to amend this Privacy Policy at any time. Our processing of your Personal Data and information will be governed by the practices set out in that new version of the Privacy Policy from its effective date onwards. Any changes we may make to this Privacy Policy in the future will be posted on the App. We recommend that you visit our privacy policy page regularly.

CONTACT US

For any further queries and complaints related to privacy, you could reach us at info@svkv.org.au and for discrepancies and grievances pertaining to processing of Information, you shall get in touch with our Grievance Officer, Mr. Nitish Achar, +61414487901, info@svkv.org.au.